Frequently Asked Questions (FAQs)
Welcome to Urban Soul! Below are some common questions and answers to help you with your shopping experience.
1. General Questions
Q: What is Urban Soul?
A: Urban Soul is a clothing brand offering high-quality, trendy, and affordable apparel for men and women.
Q: Do you have physical stores?
A: Currently, we operate online only, ensuring a seamless shopping experience from the comfort of your home.
Q: How can I contact customer support?
A: You can reach us via email at support@urbansouls,in or call us at +91-9265578761.
Q: Do you have a loyalty program?
A: Yes! We offer a loyalty program where you can earn points on purchases and redeem them for discounts.
Q: Do you collaborate with influencers or accept brand ambassadors?
A: Yes, we love working with influencers and brand ambassadors. Contact us for collaboration opportunities.
2. Orders and Payments
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours of placement. Please contact our support team for assistance.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer COD in select locations. Check availability at checkout.
Q: How do I use a discount code on my order?
A: You can enter your discount code at checkout before completing the payment. Only one code can be applied per order.
3. Shipping and Delivery
Q: Do you offer worldwide shipping?
A: Yes, we ship to multiple countries. Shipping charges and delivery times may vary based on location.
Q: How long does shipping take?
A: Delivery time depends on your location. Typically, it takes 5-7 business days for domestic orders and 10-20 business days for international orders.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email to monitor your package’s status.
Q: Do you offer express shipping?
A: Yes, express shipping options are available at checkout for faster delivery.
Q: What should I do if my package is lost or delayed?
A: If your package is delayed beyond the estimated delivery time, please contact our support team for assistance.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in their original packaging. Contact our support team to initiate a return.
Q: How do I request a refund?
A: Once we receive and inspect your returned item, refunds will be processed within 5-7 business days to your original payment method.
Q: Do you offer exchanges?
A: Yes, exchanges are available for size or color changes. Contact us to arrange an exchange.
Q: What if I receive a damaged or incorrect item?
A: We sincerely apologize for any inconvenience. Contact us immediately, and we will resolve the issue.
Q: How long does it take to process a return?
A: Once we receive your returned item, it takes 5-7 business days to process the return and issue a refund or exchange.
5. Product and Sizing
Q: How do I choose the right size?
A: Please refer to our size chart available on each product page to ensure the best fit.
Q: Are your products true to size?
A: Yes, our products are designed to fit true to size, but we recommend checking our size chart for accuracy.
Q: What materials do you use?
A: We use high-quality fabrics, including cotton, polyester blends, and sustainable materials for durability and comfort.
Q: How should I care for my clothing?
A: Follow the care instructions on each product label. Generally, we recommend cold washing and air drying to maintain fabric quality.
Q: Do you offer custom sizing or tailoring?
A: Currently, we do not offer custom sizing, but we are working on expanding our sizing options.
6. Discounts and Promotions
Q: Do you offer discounts or promotions?
A: Yes, we frequently run sales and special offers. Subscribe to our newsletter and follow us on social media for updates.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order.
Q: Do you offer student or military discounts?
A: Yes, we provide special discounts for students and military personnel. Contact us for verification and discount details.
Q: How do I stay updated on upcoming sales?
A: Follow us on social media and subscribe to our newsletter to receive updates on exclusive offers and promotions.
Q: Do you offer referral discounts?
A: Yes, we have a referral program where you and your friends can earn discounts. Check our website for details.
7. Account and Security
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest, but creating an account allows for faster checkout and order tracking.
Q: Is my personal information secure?
A: Yes, we prioritize customer privacy and use secure encryption to protect your data.
Q: What should I do if I forget my password?
A: Click on "Forgot Password" on the login page to reset your password.
Q: Can I delete my account?
A: Yes, if you wish to delete your account, please contact our support team for assistance.
Q: How do I change my shipping address after placing an order?
A: If your order hasn’t been shipped, you can update your address by contacting our support team as soon as possible.
If you have any other questions, feel free to contact us. Happy Shopping with Urban Soul!