Terms & Conditions

Welcome to Urban Soul! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have parental consent to use our services.
  • Urban Soul reserves the right to update, modify, or change these terms at any time without prior notice.
  • The use of this website is subject to applicable laws and regulations.

2. Products and Orders

  • All products displayed on our website are subject to availability.
  • We strive to provide accurate descriptions and images, but we do not guarantee that colors and details will be perfectly accurate.
  • Urban Soul reserves the right to refuse or cancel orders at our discretion, including those suspected of fraudulent activity.
  • Prices are subject to change without prior notice.

3. Payments

  • We accept various payment methods as displayed on our checkout page.
  • Payments must be completed at the time of purchase. Any incomplete or pending transactions will not be processed.
  • In case of payment failure, customers are advised to check with their bank or payment provider before reattempting the transaction.
  • All transactions are processed through secure and encrypted payment gateways to protect customer information.

4. Shipping and Delivery

  • Shipping times may vary depending on location and external factors.
  • Urban Soul is not responsible for delays caused by couriers or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details; incorrect addresses may result in delays or lost packages.

5. Returns and Refunds

  • We accept returns within 7 days of delivery, provided the product is unused and in its original packaging.
  • Customers must contact our support team for return requests before sending back any items.
  • Refunds will be processed once the returned product is received and inspected.
  • Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

6. Intellectual Property

  • All content on this website, including logos, images, and text, is the property of Urban Soul and may not be copied or used without permission.
  • Unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability

  • Urban Soul shall not be liable for any direct, indirect, or consequential damages resulting from the use of our products or website.
  • We do not guarantee uninterrupted or error-free access to our website.

8. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Contact Information

If you have any questions regarding these terms, please contact us at:

Email: support@urbansouls.in
Phone: +91-9265578761

By using our website, you agree to these Terms and Conditions. Thank you for choosing Urban Soul!