Shipping & Delivery

Urban Soul Shipping Policy

Thank you for shopping with Urban Soul! We are committed to providing you with a seamless and reliable shipping experience. Below, we have outlined our comprehensive shipping policy to ensure you have all the details about the delivery of your orders

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. During high-volume periods, processing may take an additional 1-2 business days.
  • Order Verification: We verify all orders for security and quality purposes to minimize delays or cancellations.

    Clarify if you offer any free shipping promotions (e.g., free shipping for orders over a certain amount) and any related terms and conditions.


    2. Shipment Confirmation and Tracking

    • After your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package on the carrier’s website.
    • For real-time updates, log in to your Urban Soul account to view the status of your shipment.

    3. Shipping Restrictions

    • We do not ship to P.O. boxes or APO/FPO addresses.
    • Some remote or rural areas may experience longer delivery times.

    4. Delayed or Lost Shipments

    • If your package is delayed, please allow an extra [1-2 days] before contacting our customer service. For orders that appear to be lost, we will initiate an investigation with the shipping carrier and keep you informed of the outcome.
    • If your package is deemed lost, Urban Soul will replace the item or issue a full refund as per your preference.

    5. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact our support team within [ 7 days,] of receiving your order. Provide detailed photos and a description of the issue. We will arrange for a replacement or refund.

    6. Shipping Policy Changes

    • Urban Soul reserves the right to modify this shipping policy at any time. Any changes will be posted on our website, and customers will be informed via email if significant updates are made.

    7. Contact Us

    For any questions or concerns about shipping, please reach out to our customer support team at [support@urbansouls.in] or call us at [9265578761].

    We appreciate your trust in Urban Soul and are here to ensure your shopping experience is exceptional from order to delivery.

    8. Order Cancellations and Modifications

    • Order Cancellations: Customers can cancel their order within [2-3] hours of placing it. Once processing begins, cancellations may no longer be possible.
    • Modifications: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed.

    9. Failed Delivery Attempts

    • Multiple Delivery Attempts: If a delivery fails due to an incorrect address provided by the customer or if the package is not collected after multiple attempts, the customer will be responsible for any re-shipping fees.

    10. Unclaimed Packages

    • Packages that are returned to Urban Soul due to being unclaimed or undeliverable will incur a re-stocking fee or re-shipping charge, depending on the circumstances.

    11. Sustainability and Eco-Friendly Packaging

    • Mention if Urban Soul uses eco-friendly or sustainable packaging materials as part of your commitment to environmental responsibility.

    12. Special Promotions or Free Shipping Offers

    • Clarify if you offer any free shipping promotions (e.g., free shipping for orders over a certain amount) and any related terms and conditions.